The boys talk with Customer Experience Guru, Passionate Leader and Catalyst for Change Shannon Burch and learn her insights into building the power of the customer experience, her leadership ethos as to why it’s important to allow people to fail and then learn from it. Shannon shares her experiences of a career in a range business leader roles.

Having listened to the podcast, if you are interested in Shannon’s new venture with Neo Financial check out the Neo Financial Website and a promotion they have where new credit card customers receive $50 rewards (which is like cash they can use to pay off their credit card) $50 rewards code

Ready for the next step in your difficult conversations? You can buy the book on Amazon now.

I Need To F***ing Talk To You! | The Art of Navigating Difficult Workplace Conversations – Amazon | Owl’s Nest Books| Shelf Life Books