In this episode, Ken and Russell sit down with Sandra Coker—author, CEO, and people-first powerhouse—to talk about what really drives performance at work: humans.

Sandra is the author of People Profit: How to Improve Your Bottom Line by Investing in Those Above It, host of the People Profit Podcast, and Founder & CEO of Human Power Solutions. With over two decades of experience, Sandra has helped organizations transform toxic or transactional workplaces into thriving ecosystems by putting people at the centre of everything they do.

This conversation dives into the uncomfortable (but necessary) leadership conversations we avoid, why employee experience is customer experience, and how shifting your mindset from managing to developing people can radically change your results.

What We Get Into

  • Why “training dogs” isn’t the same as developing people
  • The mental cost of avoiding difficult conversations—and how to finally evict them
  • Treating employees as internal customers (and why it changes everything)
  • How investing in people above the bottom line drives sustainable profit
  • What leaders get wrong about customer service training

Links & Resources

EmpowerHer Retreat:

  • https://events.hpowersolutions.com
  • If you care about culture, leadership, and having the conversations that actually move the needle—this one’s for you.
  • Listen. Reflect. Then have the conversation you’ve been avoiding.

 

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